Effective Date: 24 Sept 2026
At Lomnarq, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or purchase from Lomnarq.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or use our website, we may collect certain information, including:
Personal Information
When you place an order, create an account, contact us, or submit a form, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment-related information
- Account information, if you create an account
We only use this information where necessary to provide our services and process your orders.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of your visit
- Website usage information
This information may be used for security, analytics, website improvement, and troubleshooting.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Process payments
- Provide customer support
- Communicate with you regarding your orders
- Manage your account
- Process returns, refunds, and exchanges
- Improve our website and services
- Prevent fraud and unauthorized activity
- Send service-related communications
- Send promotional communications where permitted and where you have provided consent
We do not use your personal information for purposes unrelated to our business operations without a lawful basis or appropriate consent.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not generally store your complete debit card, credit card, UPI, or banking credentials on our website. Payment information may be processed directly by the applicable payment gateway according to its own privacy policy and security practices.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may be used to:
- Keep products in your shopping cart
- Maintain login sessions
- Remember preferences
- Understand website usage
- Improve website performance
- Support analytics and marketing activities
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. WooCommerce and Website Data
Our website may use WooCommerce and related WordPress functionality to process orders, manage customer accounts, maintain shopping carts, and provide e-commerce services.
Information submitted during checkout may be stored and processed as necessary to complete your order and provide customer support.
6. Shipping and Delivery
To fulfill your order, we may share necessary customer information with shipping and logistics providers.
This may include:
- Name
- Delivery address
- Phone number
- Order details
This information is shared only to the extent necessary to deliver your order and provide related services.
7. Third-Party Services
We may use third-party services for functions such as:
- Payment processing
- Shipping and delivery
- Website analytics
- Spam protection
- Website security
- Marketing and communication
These third-party providers may process information according to their own privacy policies.
We recommend reviewing the privacy policies of third-party services you interact with through our website.
8. Embedded Content
Pages on our website may contain embedded content such as videos, images, maps, social media content, or other external resources.
Embedded content from third-party websites may collect information, use cookies, and track your interaction with the content according to the third party’s privacy policy.
9. Who We Share Your Information With
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Website security and spam-prevention services
- Analytics providers
- Customer support services
We do not sell or rent your personal information to third parties.
10. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Meeting legal, tax, accounting, and regulatory requirements
- Preventing fraud and security issues
Account and order information may be retained for as long as necessary for legitimate business or legal purposes.
11. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your data is used
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
To make a privacy-related request, contact us using the details provided below.
12. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Children’s Privacy
Our website is not intended for children who are unable to legally enter into transactions or provide personal information without appropriate consent.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be published on this page with a revised effective date.
15. Contact Us
If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:
Lomnarq
Website: Lomnarq.com
Email: headoffice@lomnarq.com
Phone: +91 8882756035
