Effective Date: 24 Sept 2026
At Lomnarq, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving the product, subject to the conditions below.
1. 7-Day Return Policy
You can request a return within 7 days from the date your order is delivered.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must not be damaged, washed, altered, or used.
- The product should be returned with its original packaging, tags, labels, accessories, and invoices where applicable.
- The product must be in a condition suitable for resale.
- The return request must be submitted within 7 days of delivery.
2. How to Request a Return
To request a return, contact us through our customer support/contact details provided on the website.
Please provide:
- Order number
- Customer name
- Registered phone number or email address
- Product name
- Reason for return
- Clear photographs/videos of the product, if requested
Our team may review the request before approving the return.
3. Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong product
- A product with missing parts or accessories
please contact us as soon as possible after delivery, preferably within 48 hours, with clear photographs or videos of the product and packaging.
After verification, we may offer a replacement, return, or refund, depending on the situation and product availability.
4. Non-Returnable Products
Certain products may not be eligible for return, including:
- Products that have been used, washed, damaged, or altered by the customer.
- Products without original tags or packaging.
- Products damaged due to improper handling or use.
- Customized or personalized products, unless they are defective or incorrectly supplied.
- Products specifically marked as non-returnable on the product page.
- Any other products excluded from return eligibility at the time of purchase.
5. Return Shipping
For eligible returns due to a wrong, defective, or damaged product, Lomnarq may arrange or bear the applicable return shipping cost, subject to verification.
For returns due to a change of mind, incorrect size, preference, or other customer-related reasons, return shipping charges may apply.
Any applicable shipping charges will be communicated before processing the return.
6. Return Verification
Once the returned product is received, our team will inspect it to ensure that it meets the return conditions.
If the returned product does not meet the eligibility requirements, the return may be rejected and the product may be sent back to the customer.
7. Refunds
Once your return is approved, the refund will be processed according to the applicable payment method and our internal processing timelines.
For prepaid orders, refunds will generally be issued to the original payment method.
For Cash on Delivery orders, you may be required to provide valid bank account or other payment details to receive the refund.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
8. Exchange
If exchanges are available for a particular product, the exchange will be subject to product availability and the applicable return conditions.
If the requested replacement product is unavailable, we may process a refund instead.
9. Order Cancellation
Orders may be cancelled only before they have been dispatched, subject to our cancellation process.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.
10. Important Information
We recommend that customers carefully check the product details, size, specifications, colour, and other information before placing an order.
Lomnarq reserves the right to refuse returns that do not meet the conditions mentioned in this policy.
This Return & Refund Policy may be updated from time to time. Any changes will be published on this page.
11. Contact Us
For return, replacement, or refund-related queries, please contact us through the contact information available on Lomnarq.com.
Lomnarq
Website: Lomnarq.com
Email: headoffice@lomnarq.com
Phone: +91 8882756035
